Report a Drainage or Flooding Concern
We Are Here to Help
The Village of Bolingbrook Public Works Department responds to stormwater and drainage concerns involving Village-owned infrastructure. Residents are encouraged to report issues as soon as they are identified so Public Works staff can investigate and determine the appropriate response.
Whether the concern involves street flooding, a blocked catch basin, drainage problems, or damaged stormwater infrastructure, timely reporting helps us respond more efficiently and maintain the Village's stormwater system.
What Can Be Reported?
Public Works responds to a variety of stormwater-related concerns, including:
Street & Roadway Flooding
Report:
- Flooded streets
- Water covering roadways
- Standing water within Village right-of-way
- Flooding that creates hazardous driving conditions
Catch Basins & Storm Drains
Report:
- Blocked catch basins
- Clogged storm drains
- Missing or damaged grates
- Debris preventing proper drainage
Drainage Problems
Report:
- Water not draining from streets
- Drainage ditch concerns
- Culvert blockages
- Ponding water on Village property
- Drainage concerns within Village easements
Stormwater Infrastructure
Report:
- Damaged storm sewer structures
- Sinkholes near storm sewer infrastructure
- Damaged manholes
- Broken culverts
- Damaged drainage structures
Environmental Concerns
Report:
- Illegal dumping into storm drains
- Oil or chemical spills entering the storm sewer system
- Polluted runoff
- Debris blocking waterways
Before You Submit a Request
Please provide as much information as possible, including:
- Name
- Address
- Phone Number
- Email Address
- Exact location of the concern
- Description of the problem
- Date and time observed
- Photos, if available
Providing complete information allows Public Works staff to investigate your concern more efficiently.
Submit a Service Request
Residents may submit stormwater concerns through the Village's online Service Request Portal.
Online Service Request
What Happens After I Submit My Request?
Once your request is received:
1. Request Received
Your concern is reviewed by Public Works staff.
2. Field Inspection
Staff inspect the reported location to determine the cause and identify whether
the issue involves Village-owned infrastructure.
3. Evaluation
The concern is evaluated to determine the appropriate response and priority.
4. Corrective Action
If work is required, Public Works schedules the necessary repairs or
maintenance based on the severity of the issue and operational priorities.
5. Follow-Up
Additional information may be requested if needed during the investigation.
Response Priorities
Stormwater concerns are prioritized based on public safety and the severity of the issue.
Highest priority responses include:
- Roadway flooding creating unsafe travel conditions
- Blocked drainage structures causing immediate flooding
- Sinkholes affecting public streets
- Storm-related emergencies
Non-emergency maintenance requests are scheduled as resources allow.
Important Information
The Village maintains stormwater infrastructure located within public rights-of-way and Village-owned property.
Drainage issues occurring entirely on private property may be the responsibility of the property owner.
Public Works will inspect reported concerns to determine ownership and the appropriate course of action.
How Residents Can Help
Residents can help reduce localized flooding by:
✔ Keeping leaves and grass clippings out of streets and storm drains
✔ Never dumping debris into drainage ditches or waterways
✔ Properly disposing of motor oil, chemicals, and household waste
✔ Reporting blocked storm drains before heavy rain events whenever possible
✔ Reporting drainage concerns promptly
Working together helps protect neighborhoods, improve water quality, and maintain the Village's stormwater system.