Snowplow Damage & Parkway Restoration

Snow removal operations may occasionally impact parkways, turf areas, and other areas within the public right-of-way. 

Public Works reviews restoration requests to determine whether damage was caused by Village snow and ice control operations. 

Reporting Deadline

Residents must submit snowplow-related damage and parkway restoration requests no later than: 

The last business day of May following the winter season. 

This deadline provides residents sufficient time to identify damage after snow has melted and ground conditions improve while allowing Public Works to review requests and complete eligible restoration work before transitioning into summer operations. 

Requests submitted after the last business day of May may not be accepted unless reviewed by Public Works Administration due to documented extenuating circumstances. 

Public Works Administration reserves the right to review unique circumstances on a case-by-case basis and determine whether a request can be considered outside of the established reporting timeframe. 

Eligible Restoration Requests 

Public Works may consider restoration for: 

• Turf damage caused by Village snow removal equipment.  

• Parkway rutting caused by Village snow operations.  

• Damage within the public right-of-way directly related to Village snow removal activities.  

Non-Eligible Restoration Requests 

The Village will not be responsible for: 

• Private landscaping.  

• Decorative landscaping features.  

• Landscape lighting.  

• Irrigation systems.  

• Fences or private structures.  

• Items placed within the public right-of-way without approval.  

• Damage caused by private contractors, vehicles, or resident snow removal activities.  

• Existing lawn or landscape conditions unrelated to snow operations.  

Restoration Review Process 

Once a request is submitted: 

1. Public Works reviews the information provided.  

1. Staff may inspect the location to determine eligibility.  

1. Approved restoration work will be scheduled based on seasonal workload and operational priorities.  

Residents should provide: 

• Name.  

• Address.  

• Contact information.  

• Description of the damage.  

• Photos, if available.